Orcahood Terms of Use

These Terms of Use ("Terms") govern your access to and use of the orcahood.com website, the Orcahood mobile application (iOS / Android), and all related services, features, content, and tools (collectively, the "Platform") operated by Revita Ayurveda Private Limited ("Orcahood", "we", "us", or "our").

The term "Services" refers to all wellbeing programs, consultations, integrative healing services, health and wellness tracking, care guidance, educational content, and related offerings available through the Platform.

By creating an account, accessing the Platform, or using any of the Services, you ("User", "you", or "your") confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein.

If you do not agree, please do not use the Platform.

Definitions

Eligibility and Account Registration

• You must be at least 18 years old to create an account. Minors may use the Platform only through an account created and managed by a parent/legal guardian who accepts these Terms on their behalf.
• You must use your real identity and keep your profile information accurate and updated.
• You are responsible for maintaining the confidentiality of your login credentials. Any activity under your account is your responsibility.
• You may create dependent/family profiles only if you are legally authorised and have valid consent, including guardian consent where applicable.
• We may suspend or terminate accounts for suspected fraud, misuse, security risks, non-payment, or violation of these Terms.

Nature of Services and Important Limitations

Orcahood provides preventive, lifestyle, wellbeing-oriented and integrative care programs. Depending on the service booked, Orcahood may also facilitate consultations with qualified practitioners, including Ayurvedic doctors, nutritionists, psychologists, functional medicine professionals, and yoga therapists.

Digital services may be delivered through audio, video, chat, forms, reports, tracking tools, or other digital communication methods.

No physical examination is performed through the digital Platform.

The Services are not intended for emergency care, critical care, trauma care, or hospital-based interventions. If you have an emergency, seek immediate in-person medical assistance.

You are responsible for disclosing complete and accurate health information relevant to your consultation or program, including current symptoms, diagnoses, allergies, pregnancy status, and ongoing medications or supplements where applicable.

Incomplete or incorrect information may reduce the safety and effectiveness of recommendations.

Clinical Approach and Diagnostics

When Orcahood facilitates clinical consultations or treatment, the practitioner's clinical assessment and treatment planning will be based on consultation, medical history, symptoms, and appropriate clinical investigations where required.

The Platform is not intended to replace your local physician, emergency services, or an in-person examination where one is clinically necessary.

Any diagnosis, treatment recommendation, medication recommendation, or other clinical decision remains the responsibility of the appropriately qualified practitioner providing the consultation.

Lifestyle Compliance and Treatment Outcomes

Users are advised to follow the medical, dietary, lifestyle, movement, and wellbeing recommendations provided by their relevant practitioner.

Adherence to professional advice may be an important component of achieving intended wellbeing or treatment outcomes.

Individual results may vary depending on a person's circumstances, adherence, health status, lifestyle, and other factors.

Orcahood does not guarantee specific health or treatment outcomes.

By proceeding with a program or consultation, you acknowledge that outcomes may vary depending on individual circumstances and adherence to recommendations provided by the care team.

Ayurveda Assessments and Classical Ayurvedic Medicines

Where applicable, Orcahood may facilitate Ayurvedic assessment methodologies to support programs, including evaluation of traditional Ayurvedic factors, digestion patterns, lifestyle factors, and other information provided by the user.

Where appropriate and legally permitted, qualified Ayurvedic practitioners may recommend classical Ayurvedic medicines or formulations.

Such recommendations are based on traditional principles, professional judgment, and information disclosed by the user.

Ayurvedic recommendations provided digitally are not intended for emergencies, acute critical illnesses, or conditions requiring urgent in-person evaluation.

You must inform the relevant practitioner about existing medical conditions, allergies, pregnancy or lactation, and current medications before following any medicine or regimen.

Communications Consent

WhatsApp / SMS / Email / Phone / App Notifications

By using the Platform, you consent to receiving service communications related to your account, appointments, program updates, reminders, consultations, and essential notices through WhatsApp, SMS, email, phone, and in-app notifications where applicable.

Where applicable, you may manage promotional preferences or opt out of non-essential marketing communications.

Service-critical messages may still be sent, including appointment changes, security notices, and important account communications.

Data Policy, Privacy, and Security

We process personal data in accordance with applicable Indian law, including applicable provisions of the Digital Personal Data Protection Act, 2023 and associated rules as applicable.

We maintain reasonable security practices and procedures consistent with applicable Indian cybersecurity and data protection requirements.

Access Controls

Only authorised practitioners and administrators with a legitimate need may access relevant health or wellness information to deliver Services.

User Responsibility

You are responsible for entering accurate information, including symptoms, tracker information, health information, moods, reports, and other information you choose to provide.

Anonymised Analytics

We may use non-personal, anonymised, aggregated data for service improvement, analytics, research, and platform development without identifying you.

Security Limitations

While we implement reasonable safeguards, no digital system can guarantee absolute security.

You acknowledge the inherent risks associated with electronic storage and transmission of information.

Cloud / Compliance Wording

If we reference "HIPAA/GDPR-aligned" infrastructure, this refers to the use of security and privacy controls designed to meet high standards.

Cloud service providers may provide capabilities used by regulated entities to host sensitive information when appropriately configured.

Cookies Policy

The Platform may use cookies and similar technologies to:

• Enhance user experience
• Support logins
• Remember preferences
• Analyse usage
• Improve website functionality

You can disable cookies through your browser settings, but some features may not function correctly.

Third-party analytics tools may collect aggregated and anonymised usage data.

Health Tracking and Wellness Tracking

Orcahood may provide tracking tools that allow users to record personal wellbeing information.

These may include:

• Period or menstrual tracking
• Bowel and digestion tracking
• Sleep tracking
• Steps and movement tracking
• General wellbeing tracking
• Other wellness information voluntarily entered by the user

Tracking tools are intended to help users observe patterns and support their wellbeing journey.

Tracking information is not a medical diagnosis and should not be treated as a substitute for professional medical evaluation.

You agree to enter tracking information truthfully and accurately to the extent reasonably possible.

Consultations and Live Sessions

Scheduling

You may indicate preferred consultation timings, but the final appointment slot depends on practitioner availability.

You may request rescheduling subject to the applicable booking and cancellation policy.

Delays / Emergencies

Unforeseen circumstances may cause delays or rescheduling.

Consultations are not intended for emergencies.

Duration

Session duration is determined by the practitioner based on clinical need and the scope of the service.

Connectivity

Session quality depends on your internet connection and equipment.

Disruptions caused by your connectivity or equipment may not be eligible for free rescheduling or refunds.

Privacy

You should join consultations from a private and appropriate location.

Recording consultation sessions is not permitted unless expressly authorised in writing by Orcahood and/or the relevant practitioner.

Conduct

Respectful conduct is mandatory.

Abuse, harassment, threats, discrimination, or inappropriate behaviour may result in termination of the session and may affect future access to the Platform.

Teleconsultation Consent

By initiating or booking a consultation, you provide consent for teleconsultation.

Where consultations are initiated by a caregiver or health worker on your behalf, additional consent may be required.

Orcahood Chat and Assistance

Where chat or messaging features are available:

• Orcahood aims to respond within an indicative timeframe, but chat is not intended for emergencies.
• Never delay urgent in-person care while waiting for a response through the Platform.
• Messages may be informational and do not replace in-person evaluation when clinically necessary.
• Submitting questions to practitioners you are not directly consulting may not establish a formal practitioner-patient relationship.
• Any guidance received should be discussed with an appropriate healthcare professional before changing critical medications or treatment regimens.
• Orcahood is not liable for harm arising from delayed emergency care or incomplete or incorrect information provided by the user.

Payments, Pricing, and Taxes

Fees for programs/consultations/services must be paid as displayed at checkout. Prices may change over time; the price confirmed at payment is the applicable price for your transaction.

Non-payment may lead to suspension or cancellation of access.

Taxes/charges (if applicable) will be shown during checkout.

Shipping Policy

Where Orcahood offers physical products, wellness kits, medicines, or other deliverable items, delivery timelines, charges, serviceability, and applicable conditions will be communicated at the time of purchase.

Delivery may be handled by third-party logistics partners.

Tracking updates depend on the relevant logistics provider.

Orcahood is not responsible for delays caused by courier services, force majeure events, or circumstances outside its reasonable control.

Cancellation and Refund Policy

Refunds are governed by the Cancellation & Refund Policy presented on the Platform and/or at checkout.

Unless otherwise stated, refunds may be available only within the applicable grace period and generally before program commencement or consultation delivery.

No refunds will be provided after commencement unless required by applicable law or expressly stated in the applicable refund policy.

Refund eligibility will be determined according to the applicable Cancellation & Refund Policy.

Acceptable Use and Prohibited Conduct

You agree not to:

• Use the Platform for unlawful purposes
• Post or transmit harmful, abusive, defamatory, threatening, or obscene content
• Attempt unauthorised access to systems or other users' data
• Introduce malware or malicious code
• Scrape or systematically extract Platform content without authorisation
• Disrupt Platform operations
• Impersonate any person or entity
• Misrepresent your identity
• Misuse consultation, tracking, booking, or communication features
• Use the Platform in a manner that may harm Orcahood, practitioners, staff, or other users

Intellectual Property

All Platform content, trademarks, logos, designs, software, graphics, text, and other materials are owned by or licensed to Revita Ayurveda Private Limited.

The Orcahood name, logo, branding, visual identity, and associated intellectual property may not be copied, reproduced, modified, distributed, or used without prior written permission.

You receive a limited, non-transferable, non-exclusive right to access and use the Platform for personal, non-commercial purposes in accordance with these Terms.

Third-Party Services and Links

The Platform may integrate third-party services, including payment providers, messaging services, video services, laboratories, technology providers, or logistics providers where applicable.

Their respective terms and privacy notices may apply to their services.

Orcahood is not responsible for third-party outages, acts, omissions, or failures outside Orcahood's reasonable control.

Disclaimers

The Platform and Services are provided on an "as is" and "as available" basis to the maximum extent permitted by applicable law.

Health and wellbeing outcomes vary by individual.

Orcahood does not guarantee specific results.

Digital care has inherent limitations, including the absence of physical examination and reliance on information supplied by users.

You acknowledge these limitations and agree to seek appropriate in-person medical care when clinically necessary.

Orcahood's trackers and wellbeing tools are intended to support awareness and self-monitoring and are not intended to diagnose medical conditions.

Limitation of Liability

To the maximum extent permitted by applicable law, Orcahood, Revita Ayurveda Private Limited, its directors, employees, practitioners, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for losses arising from:

• Your reliance on information provided through the Platform without seeking appropriate in-person care when needed
• Your failure to disclose relevant health or medical information
• Inaccurate information entered by you
• Connectivity or equipment issues on your side
• Third-party service failures, including payment, logistics, technology, or laboratory services
• Your misuse of the Platform
• Events outside our reasonable control

Where liability cannot be excluded, it will be limited to the amount paid by you for the specific Service giving rise to the claim, to the extent permitted by applicable law.

Indemnity

You agree to indemnify and hold harmless Revita Ayurveda Private Limited, Orcahood, its directors, employees, practitioners, and service providers from claims, losses, liabilities, damages, and expenses arising out of:

• Your misuse of the Platform
• Your violation of these Terms
• Your violation of applicable law
• Your unauthorised use of Platform content
• Information or content submitted by you

Account Suspension and Termination

We may suspend or terminate your access, with or without notice where permitted by law, if we reasonably believe you have:

• Violated these Terms
• Created a security or safety risk
• Attempted unauthorised access
• Engaged in abuse or harassment
• Misused the Platform
• Failed to pay applicable fees
• Engaged in fraudulent or unlawful activity

Upon termination, your right to use the Platform ceases immediately.

Data retention and deletion will be handled according to our Privacy Policy and applicable law.

Changes to These Terms

We may update these Terms from time to time.

We will update the "Effective Date" when material changes are made and may provide additional notice through the Platform or other communication channels.

Continued use of the Platform after changes means you accept the revised Terms, to the extent permitted by applicable law.

Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Any dispute will be subject to the exclusive jurisdiction of courts located in Kerala, India.

Contact and Grievance Redressal

For support, privacy, data-related requests, complaints, or grievances, please use the official contact details published on the orcahood.com website.

For privacy and data-related requests, including access, correction, erasure, or grievances, please contact us using the email address specified in the Orcahood Privacy Policy.

We will respond within the timelines required by applicable law.